HOMEWARD SERVICE

Help-at-home coordination

Companion support, homemaking and licensed home care, lined up around one plan.

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Types of help at home

Companion support: conversation, activities, light help around the house and a regular check-in.
Homemaking: meals, laundry, errands and housekeeping.
Personal care: hands-on help with bathing, dressing and moving around, provided by licensed home care agencies.
Home health: nursing or therapy ordered by a doctor, provided by licensed agencies.

What we coordinate

Sorting out which kind of help is needed, and how many hours
Questions to ask any agency before you sign
Schedules that fit around family, appointments and routines
Checking in after help starts and adjusting the plan
Keeping everyone on the same page in Care Pair

Questions to ask a home care agency

Is the agency licensed in New York, and who supervises the aides?
What happens if an aide calls out sick?
Is there a minimum number of hours per visit or per week?
How are care changes communicated to the family?

Paying for help at home

Families often combine private funds, long-term care insurance and, for people who qualify, Medicaid home care. For Medicaid and benefits options see Pay for Senior Care NY. NY Connects can explain public programs at no cost.

What HOMEWARD is — and is not

HOMEWARD provides planning, navigation and family coordination. It does not diagnose medical conditions, provide emergency response, legal advice or financial advice. When a regulated or licensed service is needed, such as personal care or home health aides, it is delivered through our licensed care partners or other independent licensed providers, not by HOMEWARD.

Common questions

Is HOMEWARD a home care agency?

No. HOMEWARD plans and coordinates. Personal care and home health aides come from licensed home care agencies and our licensed care partners.

What is the difference between a companion and a home health aide?

A companion helps with company, activities and light tasks. Personal care and home health aides give hands-on care and work through licensed agencies.

Can Medicaid pay for help at home?

For people who qualify, Medicaid can pay for some home care. Rules and assessments apply; NY Connects can explain options.

Get a call back from our team

Tell us a little about your parent and we will call you back to talk through next steps. Serving Erie & Niagara Counties.

START FREE

Two easy ways to begin.

Take the two-minute HOMEWARD Snapshot or have a free 15-minute conversation with our team.

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